At jilivs, protecting the personal information of our Filipino players is a core responsibility we take seriously. This Privacy Policy explains what data we collect when you use our platform, how we use and store it, who we may share it with, and what rights you have as a user based in the Philippines. By registering an account or continuing to use the jilivs platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, please visit our FAQ page for more information.
We only gather the data we genuinely need to run a safe, fair, and enjoyable platform for Filipino players.
When you create a jilivs account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old, as mandated for online gaming platforms operating in the Philippines. Your date of birth and identity details are also used to comply with Know Your Customer (KYC) obligations under Philippine regulations. We do not collect more personal information than is strictly necessary for account creation and verification. All registration data is stored securely and is never sold to third-party marketing companies.
To process deposits and withdrawals in Philippine pesos (PHP), we collect transaction records including payment method type, transaction amounts, timestamps, and reference numbers. We do not store full card numbers or complete bank account details on our servers — payment processing is handled by trusted third-party payment providers who operate under their own security and privacy standards. Transaction records are retained for a minimum period required by Philippine financial regulations and anti-money laundering laws. You can review your own transaction history at any time by logging into your jilivs account. If you notice any discrepancy in your transaction records, please raise it through the contact details provided on this site.
We automatically collect certain technical data when you use the jilivs platform, including your device type, operating system, browser version, IP address, and session duration. This data helps us optimise the platform for mobile users across the Philippines, diagnose technical issues, and detect unusual activity that may indicate fraud or unauthorised access. We also record your betting and gaming activity — such as which sports markets or games you interact with — to improve our product and to fulfil our responsible gaming obligations. This activity data is linked to your account and is not shared with advertisers or unrelated third parties. You may request a summary of the activity data we hold about you at any time.
Every piece of data we hold serves a clear purpose — and we take concrete steps to keep it safe.
The personal data we collect is used primarily to operate and maintain your jilivs account, process your deposits and withdrawals in PHP, and ensure that the platform functions correctly on your device. We also use your data to verify your identity in line with Philippine anti-money laundering and responsible gaming requirements, and to send you important account-related communications such as transaction confirmations and security alerts. jilivs does not use your personal data for unsolicited marketing without your explicit consent, and you may opt out of any optional communications at any time through your account settings. We may use aggregated, anonymised data — which cannot identify you personally — to analyse platform trends and improve our services for all Filipino players. Any use of your data beyond what is described in this policy will only occur with your prior consent or as required by Philippine law.
jilivs employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored using hashed and salted methods that prevent plain-text exposure even in the unlikely event of a system breach. We conduct regular internal security reviews and work with trusted technology partners to maintain the integrity of our platform infrastructure. Access to personal data within our organisation is strictly limited to staff who require it to perform their job functions, and all such staff are bound by confidentiality obligations. If we ever become aware of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited circumstances in which we may share your data with trusted partners or authorities: for example, with payment processors to complete your financial transactions, with identity verification providers to fulfil our KYC obligations, or with Philippine regulatory and law enforcement bodies when required by law. Any third-party service providers we work with are contractually required to handle your data in accordance with applicable Philippine privacy laws and to use it only for the specific purpose for which it was shared. We do not transfer your personal data outside the Philippines unless it is strictly necessary and appropriate safeguards are in place. You will be informed if any significant change to our data-sharing practices is introduced.
Under the Philippine Data Privacy Act of 2012, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to ask us to delete your data in certain circumstances. You also have the right to object to specific types of data processing and to withdraw any consent you have previously given, without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, you may contact us using the details provided on this site, and we will respond within the timeframe required by Philippine law. Please note that some data may need to be retained even after an account closure to comply with our legal and regulatory obligations. We are committed to handling all data rights requests fairly, transparently, and without undue delay.
jilivs uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform works correctly on your mobile device or browser. We use only essential and functional cookies — we do not place third-party advertising or cross-site tracking cookies on your device. You can manage or disable cookies through your browser settings, but please be aware that doing so may affect the functionality of certain features on the platform. Our cookie usage is limited to what is necessary to deliver a smooth and secure experience for Filipino players. We do not use cookies to build advertising profiles or share browsing data with external marketing networks.
We retain your personal data for as long as your jilivs account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and financial record-keeping obligations under Philippine law. Transaction records are typically retained for a minimum of five years in line with anti-money laundering requirements, while account activity logs may be kept for a shorter period depending on their nature and purpose. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you. If you close your account, we will begin the data retention review process and inform you of the applicable retention periods. You may request information about the specific retention period for any category of your personal data by contacting us directly.
jilivs reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or the services we offer to Filipino players. When we make a material change, we will update the effective date shown at the top of this page and, where appropriate, notify registered users through the platform or via their registered contact details. Your continued use of the jilivs platform after any update has been published constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you are always aware of how your personal information is being handled. If you disagree with any change to this policy, you should stop using the platform and contact us to discuss your options.
If you want to know more about how jilivs handles your personal data, or if you would like to exercise your rights under the Philippine Data Privacy Act, our FAQ page is a great starting point. You can also create a free account and explore the platform — your data is always in safe hands.